08:51:00 AMT: Calling AUM API to create scheduler entry to be used by updater 08:51:00 AMT: ERROR: ALM failed to initialize and read trusted storage, hence no license 08:51:00 AMT: Application licensing status has changed to unlicensed 08:51:00 AMT: Deactivation or denial grace expiration of serial 08:51:00 ALM: _info_: ALM_License_SilentValidate return license status: Invalid and error: 213 : 22 08:51:00 ALM: _time_: (func: ALM_License_SilentValidate, duration: 1.047 sec) 08:51:00 SLCoreService: License store synchronization took 916.0 ms and return "License Store Access Failure: File/directory permissions cannot be updated (213:22)" 08:51:00 SLCoreService: Could not load machine key 08:51:00 SLCoreService: Couldn't update the perms on the machine key 08:51:00 SLCoreService: Couldn't reset perms on license file 08:31:34 SLCoreService: Query license: type = 2, duration = permanent, remaining = permanent 08:31:34 SLCoreService: Loading license from product config succeed 08:31:34 SLCoreService: Updating license file 08:31:34 SLCoreService: Loading serialization grace SLR took 104.8 ms and succeed 08:31:34 SLCoreService: Adding a new license file 08:31:34 SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired 08:31:34 SLCoreService: License store synchronization took 1733.1 ms and succeed 08:31:34 SLCoreService: Found 0 license file(s) 08:31:34 SLCoreService: Loading license references 08:31:34 SLCoreService: Found client mkey I’ve compared the log files for users with and without administrator privileges and the differences are as follows. However if we make the user an administrator on the virtual desktop then it works fine. When the ThinApp is run it returns the license error number: 213.22 We’ve created a ThinApp version of Adobe Acrobat X Professional with a volume license key. By default our users are not administrators on their virtual desktop. We’re running a vCenter Server 4.1 environment with Windows XP SP3 linked clones.
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